eQ Call Forward Electronic Queuing System

INTRODUCING The exciting new eQ SYSTEM™. This new Lawrence electronic queuing system is destined to change the way you manage crowds in your facility. Perfected in hundreds of international applications over the last 18 months, eQ has been refined and updated specifically for the North American market.

Can be configured to your exact requirements

eQ Call Forward by Lawrence is an electronic queue management system used wherever customers are served in a “first come, first served” setting. Using digital voice and visual display technology, our eQ Call Forward System drastically reduces customer wait times and increases the productivity of your establishment. Your customers will appreciate our easy to see displays and voice prompts that seamlessly direct them to the next available service point.

How eQ Call Forward Can Speed Your Queue:

• Ensures the customer next in line is immediately aware when a service position is available via a visual and audio display.
• Shows the customer where the next available position is, using directional arrows and Lawrence positional display units.
• Next customer can be called forward immediately on completion of service.
• Display’s the average service time so the customer is aware of their potential service time
• Customer information messages can be displayed on full multimedia graphical display screens.
• Using the Lawrence eQ reporting suite you can make sure that you provide the most cover during critical periods to ensure your customer service level remains high.

Advantages

• Easy to install with wireless operator buttons.
• Get useful information on peak traffic and transaction times with the powerful reporting tools.
• Voices available in male, female and a range of languages.
• Guide customers efficiently to operator positions, reducing waiting times and employee stress.
• Remote branch performance review.
• Promote, sell and inform directly to your target audience using the highly visible LED or LCD media screens.

eQ Ticketing for Dispersed Queues

eQ Ticketing for dispersed queues are frequently the best solution for government agencies, pharmacies, banks and managing lines at food establishments. The system provides your customers with an efficient way to browse other areas while waiting to be serviced. Position the central display unit in one or multiple locations. LCD or LED screens display media and messages to waiting customers or simply update them with helpful information.

Advantages:

• Engages customers from the point of entry and manages their journey to the point of sale.
• Seamlessly refers customers to different service points
• Personalized ticket content and graphics including time of issue and waiting time options.
• User friendly full multimedia graphical interface
• Up to 9 simultaneous category or different service functions allow customers to select the type of service required and the user to forward the inquiry to the applicable service point.
• Waiting “Customer Status” display presents waiting times and the number of people waiting for service.
• Digital media maximizes in-store product promotion
• Real Time Customer Communication

 

Learn more about the EQ system, contact us about an electronic queue system for your business.